Start with a specific group
A brand that tries to speak to everyone usually ends up speaking to no one in particular. The first step is to name the group you most want to reach, in specific terms. “Professionals” is too broad to guide any decision. “Mid-career accountants who are moving into advisory work” is narrow enough that you can imagine what they worry about, where they look for information and how they talk.
Defining an audience does not mean excluding everyone else. Others may still read your work and benefit from it. The definition is a tool for making choices about topics, wording and format.
A few questions help sharpen the picture:
- What is this person trying to get done, and what is getting in the way?
- What do they already know, and what would be new to them?
- Where do they spend time when they look for help, such as newsletters, professional groups or video platforms?
- What would make them skeptical of someone like you?
- How much time and attention do they realistically have?
Write the answers as plain notes. You will refine them, and some will turn out wrong, which is useful to learn early.
Be wary of guesses
It is tempting to rely on assumptions about what an audience wants, particularly if you think you are a member of it. Your own experience is a useful starting point, but it can mislead. Your needs may have changed since you were in their position, and people in the same group can differ from each other more than you expect.
Treat your first description as a hypothesis. It should be tested against what real people say and do. This also guards against stereotypes. Describing a group by age, background or job title can hide the variety within it. Focus on situations and needs rather than labels.
Learn through conversations
Conversations are among the most informative and least expensive sources of insight. You do not need a formal study. A handful of thoughtful talks can reveal patterns.
Ways to have them:
- Talk to a few people in the group. Colleagues, former coworkers, members of professional communities and people you meet at events are all possibilities. Ask for a short chat and be clear about why you are asking.
- Ask about their experience, not about your brand. “What was the hardest part of your last project?” yields more than “Would you read my newsletter?”
- Listen for exact words. The phrases people use to describe their problems often make better headlines and descriptions than the jargon you would naturally pick. This is where active listening pays off.
- Notice what they do, not just what they say. People are often polite in conversation. What they actually click on, share or ask follow-up questions about may differ from their stated preferences.
- Say thank you. Respect people’s time, and do not share what they told you in ways they would not expect.
Sample sizes will be small, so avoid treating a few comments as proof. Patterns that show up repeatedly are more reliable than a single vivid remark.
Add light research
Alongside conversations, simple research can fill gaps:
- Read the questions people ask in public forums and professional groups related to your field. Look for repeated ones rather than a single post.
- Look at the search suggestions that appear for your topic, which may hint at common questions, though they are only a rough signal.
- If you already publish, look at which pieces people finish, reply to or forward, and keep in mind that numbers can be misleading without context.
Respect privacy when collecting information. Public posts are public, but quoting identifiable individuals without their consent can feel intrusive. Aim to learn patterns, not to monitor people.
Turn what you learn into choices
Insight is only useful if it changes something. Some decisions it can inform:
Topics. If several people mention the same recurring headache, that is a candidate for your next piece. Keeping a list of topic ideas drawn from real questions is a durable habit.
Level of detail. A beginner audience may want definitions and examples. Experienced readers may want shortcuts and nuance. Writing for both at once often fails; decide which one you serve in a given piece.
Tone. The appropriate professional tone differs between, say, senior executives, new graduates and hobbyists. Some audiences prefer formal precision, others a relaxed, conversational voice. Choose a voice you can hold honestly. You should adapt your style, not pretend to be a different person.
Format. Some groups like short written notes they can read between meetings. Others prefer longer guides, visual explanations, or video. Consider accessibility as well. Clear structure, readable fonts and image descriptions help people who read in different ways.
Vocabulary. Use the words your audience uses. If you must use specialized terms, explain them briefly. Plain language habits make almost any audience more comfortable.
Avoid common traps
- Pandering. Adjusting tone is different from telling people only what they want to hear. Keep your standards and honesty.
- Chasing every request. Not every suggestion fits your focus. Treat requests as input, not instructions.
- Never revisiting. Audiences change. Check in every few months to see whether your picture still holds.
A simple routine
A modest routine might look like this:
- Write a short description of your primary audience and their situation.
- Hold three to five short conversations with people who fit it.
- Note repeated phrases and problems.
- Adjust your next few pieces to reflect them, in topic, tone and format.
- After a month or two, check what resonated, and update your description.
No amount of audience research ensures that people will respond. What it does is reduce guesswork, so that when someone lands on your work, there is a better chance that it feels written for them.